To place an order we need your details to deliver your order. Shiwi will protect your personal information. We won't sell any of it to a third party unless you specifically grant so.
We'll ask you to fill in a delivery adress. It is possible to put in a delivery adress that is different then the billing adress, so you can receive the package at another adress. Your package is often small enough to fit through your mailbox, so you don't always need to stay at home to receive the package. If your package is too large to fit in your mailbox, you need to receive it in person. This is mostly the case then ordering more then three items or specials such as sunglasses, towels or beach bags.
You can choose several payment methods. Payment goes through a safe connection. After the payment you receive a confirmation email.
Payment Methods
Delivery
Return
To return a product, we need to receive it within 14 days. We don’t offer an exchange service. However, you can simply return any unsuitable items to us for a full refund and place a new order for the item(s) you want.
Make sure to fill in the return reason on the return form and place the item along with the form in the package. You can use the return
label and take your parcel to a DHL parcelshop. The return costs are for your own expense and we will charge a small amount for the use of
the return label. This amount will be deducted from the refund amount. Remember to keep hold of your proof of postage until the
refund is processed.
If you want to return it with another carrier, it can be sent to the address below:
JDL-International Logistics / SHIWI
Nieuwhuisweg 20
5804AN Venray
the Netherlands
Make sure that you return the product with the original labels. We don't accept damaged or used items.
Remember to retain the receipt as proof of return until the refund has been processed.
It can take up 14 days for your returns to be processed. You'll receive a confirmation email when the item has been refunded.
Shipment costs
Sweden €10,25
Denmark €9,50
Finland €16,25
Austria €7,60
Italy €13,50
Spain €15,15
Czech Republic €15,90
Portugal €17,20
Poland €10,95
Luxembourg €6,70
Ireland €15,65
Hungary €14,05
Estonia €20,80
Slovenia €20,80
Slovakia €20,80
Latvia €20,80
Lithuania €20,80
Delivery time
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