Terms & Conditions

1. General
1.1 This webshop is managed by Luxor B.V.. These general terms and conditions are applicable on all offers, orders and agreements of Luxor B.V., located in Amsterdam at Danzigerkade 209A, 1013 AP, Chamber of Commerce registration number 20063497, VAT number NL8002.54.119.B01.
1.2 During the order process you will be referred to the applicability of the general terms and conditions of Luxor. After reading you can click to agree to the content and applicability of the general terms and conditions. Luxor takes no order when the terms and conditions are not accepted.
1.3 Luxor guarantees that the delivered products correspond to the agreement and meets the specifications from the offer.
1.4 The provisions in these general terms and conditions can only be admitted if expressly agreed in writing and in which case the other provisions of these terms and conditions shall remain in full force.
2. Delivery
2.1 Shiwi uses an external courier service for delivering your order. When you order before 2 AM on regular working days, your order will be shipped the same day. If this is not possible (product temporarily not in stock) or another reason of delay, or the order cant or only partly be delivered, you will receive an email within 3 days after ordering and you have the right to cancel the order without any costs.
2.2 When the agreed delivery time, whatever reason, will be passed by Luxor, Luxor will inform the client immediately by email. In this case the client is allowed to cancel the order by emailing Luxor.
2.3. Any payments made already by the client will be refunded immediately, not later than within 14 days after Luxor received the request (article 2.4) of cancelling the order.
3. Prices
3.1. All prices of the offered goods are in EURO's and including VAT. All orders below 50,- will be upcharged by a handling and transport cost fee, unless otherwise agreed.
3.2 All prices are subject to obvious printing errors.
3.3 Payment for orders can be done through iDeal, Mastercard, Visa, Bancontact, Sofortbanking, EPS, Giropay, KBC/CBC, Belfius, ING Homepay, Przelewy24.
4. Guaranties
4.1 Luxor guarantees that the delivered goods reply to the agreement and meet tot the offered specifications. These guarantees determination applies to the laws and regulations granted to the client.
5. Agreement
5.1 The agreement to buy and sell is established at the moment of client acceptance of the offer and by meeting the stated prerequirements. Luxor will send client an order confirmation email. As long as the order confirmation email is not received by client, client can dissolvet he agreement within the term mentioned in art. 4.
5.2 Luxor is allowed to dissolve the agreement when Luxor has good grounds to assume that client will not be able to meet his obligations. When an order is not accepted or extra requirements are asked, Luxor will inform client within 2 (2) days after receiving the order.
6. Images and specification
Luxor tries to have the images as close to reality as possible.
7. Non conformity/ defective goods
When a delivered item is not conform the agreement, client needs to inform Luxor within 14 days. Luxor advises client to immediately check the delivered items when received.
8. Complaints
8.1. When you are not satisfied by the delivered product please inform us by email at webshop@shiwi.com.
8.2 When we cant settle the complaint we will hand over the dispute to the legal court of Amsterdam.
9. Intellectual and industrial rights
Client needs to unconditionally respect the intellectual and industrial rights that belong to the delivered goods of Luxor.

For any questions, remarks or suggestions please email us at webshop@shiwi.com.

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